General Terms and Conditions

Inquiries and bookings are made via our website (email or contact form), mail, fax or in person at the camp’s reception desk.

 

  • The guest guarantees his booking by credit card or advance payment in the amount of HRK 1,500.00 per mobile home, HRK 750.00 per pitch, HRK 750.00 per room or the amount agreed on with the Kovačine Camp sales department.
  • Advance payment can be made: ONLINE/BY CREDIT CARD or OFFLINE by bank transfer, and in person at KOVAČINE Camp’s reception desk.
  • Kovačine Camp check-in – by 12:00 a.m. (midnight)
  • Kovačine Camp check-out – by 11:00 a.m.
  • Additional charges for late check-outs: 1 extra day of stay will be charged.
  • The listed prices are valid for any length of stay (starting from 1 overnight stay), except for stays in mobile caravans for which there is an additional charge for cleaning in the amount of EUR 30.00 in case of stays of only one or two nights.
  • Children in the camp: 5–12 (11.99) years of age, and full price for children over 12 years of age (price for adults).
  • It is possible to rent a cot for babies 0–3 (2.99) years of age.
  • The final amount is paid at the camp’s reception desk before departure, whereas agency guests pay the full final amount in advance.
  • The prices are provided for information purposes only, and the camp reserves the right to change them.
  • Changes in bookings are only possible in written form by the company’s Sales Sector.
  • The camp reserves the right to reject a booking should the guest fail to make the advance payment, misuse the system, or if the guest is known to be a non-payer or problematic.
  • Information on filing complaints
    Pursuant to Article 10 of the Consumer Protection Act (OG 41/14): we inform the consumer that complaints about the quality of our services may be submitted in written form at: Cresanka d.d., Varozina 25, 51557 Cres or email address: cresanka1@ri.t-com.hr or fax number: 051/571-163. You will receive a written response to your complaint within 15 days of receipt of the complaint.
ADDITIONAL INFORMATION:

SALES DEPARTMENT
tel: +385 51 573 150
campkovacine@kovacine.com

Booking Cancellation Policy

Kovačine Camp – Pitches
  • The guest guarantees his booking by advance payment in the amount of HRK 750.00 per pitch within 14 days of making the booking, i.e. the moment of booking for online bookings via this website and bookings made in person.
  • The booking will be held until 12:00 a.m. (midnight) on the arrival day.
  • Cancellations made up to 14 days prior to arrival are charged 20% of the advance payment.
  • Cancellations made less than 14 days prior to arrival are charged the full amount of the advance payment.
  • No-shows without prior cancellation are charged the full amount of the advance payment.
  • Changes to the reservation without cancellation costs are possible for the current year up to 14 days before arrival. Fees for changes made less than 14 days prior to arrival are charged according to the House Rules.
Kovačine Camp – Mobile Homes & Tamaris rooms
  • The guest guarantees his booking by advance payment in the amount of HRK 1,500.00 per accommodation unit up to 14 days prior to arrival or by credit card for online bookings via this website, and the booking will be held until 12:00 a.m. (midnight) on the arrival day.
  • Free cancellations of bookings are possible up to 14 days prior to arrival.
  • Cancellations made less than 14 days prior to arrival are charged the full amount of the advance payment.
  • No-shows without prior cancellation are charged the full amount of the advance payment.
  • Changes to the reservation without cancellation costs are possible for the current year up to 14 days before arrival. Fees for changes made less than 14 days prior to arrival are charged according to the House Rules.
NOTE:

The guest is liable for bank charges on the paid amount for refunds of advance payments/payments to his account.